Emails arrive in shared inboxes for support, sales or ops; nobody knows who owns each thread or what the response SLA should be. Things slip, clients wait, and the only "system" is someone's memory.
Support, sales or ops teams share a single inbox; messages are triaged by hand or by the first person who sees them; there are no clear response SLAs or shared visibility of what is pending.
We assume assignment rules can be defined (even if they evolve). We do not write the replies; we ensure the right person sees the right message and nothing is left unanswered.
We map the current flow and define rules; we build the triage and routing layer; we connect to your mail and optionally to a ticketing tool; we hand over with documentation.